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Organizational communication is becoming increasingly facilitated by computers. Computer-mediated communication systems such as electronic mail, computer conferencing, automated offices, and the like are becoming commonplace in businesses and research communities. Associated with these developments are a variety of policy and research issues, including (1) impacts and benefits, (2) fertile sources of communication data for researchers, and (3) the patterns of use and intercommunication among individual and group users. A discussion of each of these aspects is considered in this chapter.

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