A108. Rice, R., E. &
Leonardi, P. M. (2013). Information and communication technology use in
organizations: Studies of influences, contexts and processes, and
outcomes
across disciplines. In L. Putnam & D. K. Mumby (Eds.), Sage
handbook of
organizational communication (3rd ed., pp. 425-448). Thousand
Oaks, CA:
Sage.
Our
review of recent studies on ICT
use in organizations seeks to answer
three interrelated
questions about ICTs and organizations: (1)
What are the influences on ICT adoption, use, and
outcomes? (2) Through
what contexts and processes do ICTs occasion change, at different
levels of
analysis? And (3) What
outcomes are associated
with ICT adoption and use? We further inquire, (4) How do the three
social
science disciplines of Communication, Information Systems, and
Management
compare in treatment of these three questions? First we summarize our method, and
identify the major themes and general phases represented in the sampled
articles. The next section synthesizes empirical findings and reviews
from
these disciplines to show what answers they have generated to the first
three questions.
The subsequent section answers the fourth questions, by describing
differences
and similarities among the three disciplines in themes, theories, and
method. The
final section considers the intersection of these three fields to ask
what
researchers in general, and communication scholars in particular, might
begin
to explore about ICT use in organizations.
Click
here for PDF copy of publication
Click here for detailed Appendix of articles
analyzed and theories by discipline and phase