A130.
Van Zoonen, W., & Rice, R. E.
(2017). Paradoxical implications of personal social media use for
work. New Technology, Work and
Employment, 32(3), 228-246.
New
information and communication technologies can
have paradoxical implications: they may be liberating and constraining
at the
same time. This field study examines the direct implications of
personal social
media use for work on employees’ autonomy and work pressure, and the
indirect
effects on exhaustion and work engagement. A total of 364 employees of
three
large multinationals responded to a web-based survey. Results
demonstrate the
presence of a paradox, as social media for work is associated
positively with
both autonomy and work pressure. SNS use has indirect effects on
exhaustion and
engagement through autonomy, and on exhaustion through work pressure,
but not
on engagement through work pressure. Furthermore, one’s responsiveness
to
colleagues’ communication decreases the relation between use and
autonomy,
although not between use and work pressure. Overall, employees seem
more likely
to be burdened by the use of social media for work than benefit
from it, but managing
one’s responsiveness can help.
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