A163.
Wei,
S., Chen, X., & Rice, R. E. (2023). We can work it out: A
multilevel
examination of relationships among group and individual technology
workarounds,
and performance. Journal of Operations Management, 69(6),
1008-1038. https://onlinelibrary.wiley.com/doi/10.1002/joom.1267
Despite
the operational
nature of enterprise system (ES) implementation and use, individual
employees
or work groups may deploy technology workarounds to circumvent
inflexibility in
or obstacles to using the ES. However, our understanding of the
multilevel
nature of technology workarounds and their performance implications
remains
limited. Drawing upon the multilevel theory of system usage and
adaptive
structuration theory, the current study examines the conditions under
which
group technology workarounds affect group performance, individual
technology
workarounds, and individual performance. Based on two studies with
different
research designs, we find that group technology workarounds have
distinctive effects
on short- and on long-term group performance. Specifically, while the
impact of
group technology workarounds on group performance is significantly
positive in
the short term, such effect diminishes over time. System failure and
competition intensity strengthen the positive effect of group
technology
workarounds on short-term performance, whereas system failure and task
nonroutineness lessen the negative effect of group technology
workarounds on
long-term performance. Our study further confirms the multilevel nature
of
technology workarounds, finding that group technology workarounds can
influence
individual technology workarounds and thereby individual performance.
Our
results support the view that technology workarounds as a group action
should
be considered alongside individual technology workarounds, as well as
their
positive and negative effects on both group and individual performance,
in both
the short- and long-term.
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