A50. Rice,
R. E., & Tyler, J. (1995). Individual and organizational influences
on voicemail use and evaluation. Behaviour and Information
Technology,
14(6), 329-341.
This study develops and tests a simple model
predicting
influences
on use of voice mail, and influences of voice mail on later systems
evaluations.
Data were collected in two organizations, using self-report and
systems-monitored
usage measures. The study makes distinctions between individual and
organizational
innovativeness, communication-based and location-based group
interdependence,
overall and intentional voice mail usage, and generic and specific
appropriateness
of voice mail. Results were quite similar across the two organizations.
Individual innovativeness had no influence, but organizational
conservativness
had a positive influence on system usage, possibly for less innovative
uses of voice mail as voice answering rather than as voice messaging.
Task
analyzability had a small positive influence on usage. Group location
interdependency
had perhaps the most consistent influence on voice mail usage. Greater
intentional self-reported use of voice mail for voice messaging, rather
than simple monitored and self-reported amount of usage, had somewhat
of
a greater influence on system evaluations. Individual and
organizational
variables had no significant influence system evaluations, controlling
for the influence of usage. The discussion provides some suggestions
for
models of new media organizational media use in organizations.
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