A70.
D’Ambra, J., & Rice, R. E. (2000). Emerging factors in user
evaluation
of the world wide web. Information and Management, 38(6),
373-384.
This study develops an integrative model and conceptually-based
scales for evaluating the extent to which web services satisfy
information
needs that arise outside the traditional organizational/work
domain.
Three streams of literature are considered: usage of the web, user
satisfaction
with the web, and individual performance and the impact of information
technology. Based on this literature, as well as focus groups and
pilot surveys, questionnaire items were developed and analyzed across
three
surveys. Predictors of performance included greater weekly usage,
finding information on hobbies and interests, ability to find
information
on the web that is current, reduced shopping cost and travel, finding
otherwise
difficult-to-locate information, and fun/entertainment.
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