C20. Rice,
R. E. & Steinfield, C. (1994). New forms of organizational
communication via electronic mail and voice messaging. In J. Erik
Andriessen & R. Roe
(Eds.), Telematics and work (pp. 109-137). Hillsdale, NJ:
Lawrence
Erlbaum.
This chapter focuses on how various attributes of
communication media
can help explain some applications of electronic mail and voice mail
that
go beyond the simple substitution of applications that would otherwise
via
traditional media. The chapter uses data surveys, observations,
interviews, open-ended, questions, and focuses group transcripts to
consider some of these
uses, some contingent conditions that affect these uses, and some of
the
consequences-both positive and negative-that are associated with these
uses.
We suggest that some of the attributes of these new media provide
opportunities
for new forms of organizational communication.
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